I’m here to help
I'm Dr Louise Legg, an experienced HCPC-registered Counselling Psychologist offering specialist psychological support through life's challenges.In our sessions, you can expect a flexible and holistic approach. After a thorough assessment, we will collaborate to identify your concerns and set achievable goals. My utmost priority is to create a safe, non-judgmental environment where you feel understood and supported. Building a strong, trust-based relationship is the foundation for effective therapy, and I am committed to fostering this environment in our work together.
Services
Psychological therapy
I offer therapeutic support both online and in person at clinics in Newton Mearns and Queen Street, Glasgow, focused on enhancing your overall well-being.
Services
Neurodevelopmental assessment
I offer neuro-affirming autism and ADHD assessment online or in person for verbally fluent adults.
About me
I am a Counselling Psychologist, based in Glasgow in the UK. I have worked for over 25 years in the financial world, primarily as an actuary, and these last five years as a therapist in the third sector and large private practices supporting individuals affected by complex mental health problems.I work independently in private practice to provide adults with both psychological therapy and neurodevelopmental assessment. I have a passion for helping finance professionals and neurodivergent people, but I work with a range of people and difficulties.
Psychological therapy and neurodevelopmental assessment from a neuro-affirming stance
HCPC-registered counselling psychologist, offering a blend of evidence-based therapies tailored to your unique needsWith extensive training in Cognitive Behavioural Therapy (CBT), Schema Therapy, and Person-Centred Therapy, I also incorporate techniques from Dialectical Behaviour Therapy (DBT), Compassion-focused therapy (CFT), and Trauma-Focused Therapy to provide a comprehensive approach to healing.
Overcoming depression, anxiety, stress, and relationship issues
Working with autistic people, dyslexic people and ADHDers
Working with people experiencing perimenopause
Overcoming traumatic betrayal or narcissistic abuse
Working with clients with a financial background
Helping clients with financial problems that influence and are influenced by psychological well-being
Getting started is easy
Free 10 minute chat
Book a free online consultation on Microsoft Teams to discuss your needs.
Make a plan
We'll create an initial plan of action based on your goals to hit the ground running.
Book your sessions
Book your sessions through my online booking system when it suits you and let's get started!
I was stuck and needed help, and it worked. Thank you. You've improved my life and got me back on track. It's invaluable.
Therapy client
Book a call
PLEASE NOTE I AM CLOSED TO NEW CLIENTS UNTIL 2025. PLEASE COMPLETE THE WAITING LIST FORM ABOVE IF YOU WOULD LIKE TO BE CONTACTED AS SOON AS A SPOT BECOMES AVAILABLE.I know that finding the right person to work with is really important. You need to know if I’d be a good fit for what you need.Book a free 10-minute online consultation and we can talk this through together.Learn more about the services I offer for psychological therapyLearn more verbally fluent adult ADHD and autism assessment
Psychological Therapy
Feeling overwhelmed and stuck? Know you need to make a change but not sure how or what? Are you seeking a compassionate and skilled psychologist to support you through life's challenges? Or perhaps you just need a regular space to reflect, and support to check-in on your own wellbeing.
Drawing on a range of evidence-based models I will tailor support that meets your individual needs.
Overcoming depression, anxiety, stress, and relationship issues
Working with autistic people, dyslexic people and ADHDers
Working with people experiencing perimenopause
Overcoming traumatic betrayal or narcissistic abuse
Working with clients with a financial background
Helping clients with financial problems that influence and are influenced by psychological well-being
Fee: £110 per 50 minute session
Many clients have experienced meaningful changes, sometimes after just one session. This is what one client said after only four sessions for financial therapy.
I was looking for someone to help me better understand my feelings of financial insecurity, which were impacting my personal relationships. Louise helped me dig into my finances and see them realistically, while also encouraging me to take a harder look at what drives my emotional responses to money. It was incredibly useful to have someone with both a financial and therapy background. Probably everyone has a complex relationship with money and learning to understand the emotional background to that relationship makes all the difference.
Therapy client
Getting started is easy
Free 10 minute chat
Book a free online consultation on Microsoft Teams to discuss your needs.
Make a plan
We'll create an initial plan of action based on your goals to hit the ground running.
Book your sessions
Book your sessions through my online booking system when it suits you and let's get started!
ADHD & Autism Assessment
I can incorporate ADHD assessments which follow NICE guidelines into our therapeutic work or conduct them stand-alone if desired. I am committed to doing this for an accessible fee.I also offer standalone autism assessments for verbally fluent adults, and conduct this over multiple sessions, with input from informants, if they are available, following NICE guidelines.My personal experiences with diagnostic assessment mean that I like to conduct assessments over multiple sessions, including a psychological assessment and informant interviews, and I write my reports in a neuro-affirming way.
Marilyn Monteiro has trained me to conduct strength-based autism assessment.
For ADHD assessments in the UK, I have a relationship with an affordable and reputable private psychiatrist who will also help access medication if needed, until the NHS catches up.
Standalone Assessment Fees: £530-£640 for ADHD assessment; £1,150 for Autism assessment; £1,600 for combined autism and ADHD assessment.
Welcome! I’m Louise
HCPC Registered Counselling Psychologist, DPsych, CPsychol, MSc, MA
Background
I am a Counselling Psychologist, based in Glasgow in the UK. I have worked for over 25 years in the financial world, primarily as an actuary, and these last five years as a therapist in the third sector and large private practices supporting individuals affected by complex mental health problems.More recently I have established an independent practice focusing on psychological wellbeing and neurodevelopmental assessment.
Inspiration
My personal experiences of therapy have inspired me to help other people in psychological distress or who wish to develop themselves personally, including, but not limited to, those working in the financial world and neurodivergent people.I have witnessed and personally experienced the many challenges people face to keep afloat amid often overwhelming demands, toxic work cultures and unrelenting self-imposed expectations.I am passionate about supporting people to find ways of safeguarding their wellbeing amid these pressures.
Services
I work independently in private practice to provide adults with both psychological therapy and neurodevelopmental assessment. I have a passion for helping finance professionals and neurodivergent people, but I work with a range of people and difficulties.My practice is dedicated to helping individuals overcome depression, anxiety, stress, and relationship issues. I particularly enjoy working with autistic people, ADHDers, and dyslexic people, and my doctoral research included exploring autistic psychologists' experiences of inclusion and acceptance.
My approach
As an integrative, humanistic, and schema-focused counselling psychologist, my approach centres on fostering self-awareness, connection, and transformation.
Empathy and Understanding
I create a space where you are deeply heard, exploring your unique experiences with compassion to help you reconnect with your true self.
Holistic Connection
I support you in nurturing a balanced life by aligning with your values, relationships, and emotional needs.
Transformative Growth
Together, we identify and reshape unhelpful patterns, unlocking new possibilities for joy, resilience, and authentic living.
My values
As a counselling psychologist, I am deeply committed to social justice, believing it to be at the core of my work.My practice is grounded in the principles of equality, anti-racism, and environmental responsibility, with a dedicated focus on supporting neurodivergent individuals.Whether in my role as a clinician, business owner, or citizen, I strive to make intentional choices that reflect these values.I embrace the ongoing journey of learning and unlearning, recognising that addressing these complex issues requires continuous growth and reflection.
My vision
My mission is to help individuals build self-compassion and acceptance, facilitating healing from past traumas and unmet emotional needs. I support them in aligning with their values to live fulfilling lives and reach their potential.I am dedicated to supporting neurodivergent individuals in understanding themselves and accessing the resources they need to thrive.I am also committed to advancing society's acceptance and inclusion of neurodivergence, working towards a more inclusive and understanding world.
Professional registrations
Health and Care Professions Council (HCPC): Registration No. PYL043226
British Association of Counsellors and Psychotherapists (BACP): Registration No. 383827
British Psychological Society Chartered Membership (CPsychol)
Qualifications
MA (Hons) Mathematical Sciences, University of Oxford (1998)
MSc (Hons) Psychological Science: Merit, University of Glasgow (2018)
MA (Hons) Counselling & Psychotherapy: Distinction, University of Strathclyde (2020)
DPsych - Doctorate in Counselling Psychology, Glasgow Caledonian University (2023)
Additional training
EMDR Basic Training - Part 1 (October 2024)
ADHD in Adults – Assessment and Diagnosis Training (The Spectrum Clinic, July 2024)
An Introduction to the Theory & Practice of CFT (July 2024)
The intersection of Autism and ADHD: discussing AuADHD profile (June 2024)
MIGDAS 2 Workshop (adult autism assessment) (June 2024)
Schema Therapy: Foundation Workshop 2 (June 2024)
Schema Therapy- The Model, Methods and Techniques (April 2024)
Adult Autism and ADHD Assessment workshop (April 2024)
The Autism Diagnostic Interview – Revised (ADI-R) (December 2023-January 2024)
The Autism Diagnostic Observation Schedule ADOS-2 Clinical Workshop (October 2023)
Expert Strategies for Treating Narcissism, NICABM (July 2023)
Trauma-focused CBT, APT (April 2023)
Frequently Asked Questions
Where and when do you offer sessions?
All sessions are either online using Microsoft Teams or in person at Illuminated Thinking, Mearns Castle Golf Academy, Newton Mearns or at the Consulting Rooms, Glasgow. I am based in Limehouse, London approximately one week in four, where I can also see clients from my home. I offer sessions on Tuesdays, Wednesdays and Thursdays between 8.00 am and 8.00 pm. Appointments can be scheduled as needed at a frequency that best meets your goals.
What type of intervention do you offer?
I am trained to provide a range of different psychological approaches. This enables me to develop a bespoke intervention plan based on your particular needs and preferences, as well as the evidence-base. The models I use most often are Schema Therapy (ST), Compassion-Focussed Therapy (CFT), and CBT. I enjoy using creative tools in my work and find this can be very helpful in opening up new ways of seeing things, so if this is something that appeals to you we can also explore this in sessions.
How many sessions will I need?
This is different for everyone, depending on your situation and what your goals are. Some people find that a handful of sessions is all they need, while others find it helpful to have ongoing support over a number of months.
What's the next step?
I offer a free initial 10 minute consultation which enables us to think together about what you need, and whether I am the right practitioner for you. Research shows that the most significant factor in the success of psychological intervention is the rapport we have with our practitioner. Although it takes time to develop trust in any relationship it is important that you feel this is possible.It is also important to ensure that I have the right expertise for what you need.If we decide to go ahead you can book sessions directly into my diary. Payment is taken at the time of booking,
Contact me
I'd love to hear from you - do get in contact via email or phone.For urgent mental health support please call 111 or your GP.louise@drlouiselegg.com
+44 07494 126776
Testimonials
Louise was extremely helpful and insightful. Really made me understand at a deeper level the problems I was facing and was practical in helping me work through these. She is a fantastic communicator and extremely empathetic. I couldn't recommend her enough.
Therapy client
I was stuck and needed help, and it worked. Thank you. You've improved my life and got me back on track. It's invaluable.
Therapy client
I was looking for someone to help me better understand my feelings of financial insecurity, which were impacting my personal relationships. Louise helped me dig into my finances and see them realistically, while also encouraging me to take a harder look at what drives my emotional responses to money. It was incredibly useful to have someone with both a financial and therapy background. Probably everyone has a complex relationship with money and learning to understand the emotional background to that relationship makes all the difference.
Financial Therapy client
Many clients have experienced meaningful changes, sometimes after just one session. This is what one client said after four sessions for financial therapy.
I can’t recommend Dr Legg enough for anyone considering getting an Autism Assessment. I was very anxious about the process going into it, but I was made feel at ease immediately and felt seen, understood and respected throughout. It was incredibly healing and validating to have my life experiences listened to and taken seriously after a lifetime of receiving only shame and social ostracization when trying to make myself understood. I was also able attend every session remotely which helped a lot as I could stay in familiar and sensory friendly environment the entire time allowing me to be more present mentally. Overall, it was a very empowering and neuro-affirming experience which I am very grateful for.
Autism Assessment client
Privacy Policy
We, Valere Ltd., (referred to as “we”, “us” or “our” in this privacy policy) take your privacy very seriously and adopt a high standard of compliance and confidentiality when dealing with your data. Our registered data controller is Louise Legg (Information Commissioner’s Office, Ref: ZA789154). This notice outlines how we collect, use, and store your personal data via the website (drlouiselegg.com) and our services. It does not extend to any websites or social media platforms that can be accessed from our website.Please read it so that you understand these processes and what your rights are.What data we collect and why
Contact details – We collect your contact details in order to respond to queries, arrange appointments and to provide services. We collect emergency contact and GP details because we have a duty of care to seek help if you or someone else is at risk of harm.Your contact details are essential to allow us to complete our contract with you. If you fail to provide necessary data when requested, we may have to cancel a service you have with us but we will notify you if this is the case at the time. Also, we use them to help detect and prevent fraud against you and us. Our legal basis for preventing fraud is public interest (the government has determined that the prevention of fraud is a task in the public interest).Payment details – Debit/Credit Card details including Security/CVV code – Firstly, rest assured we do not retain this information. We need it to complete your purchase and to help detect and prevent fraud against you and us. We will also use this information to be able to carry out any refunds to you. We use Stripe to process your payments.Health data – As health professionals we are required to keep records of the work we do together. We only collect and store information that is relevant and necessary for this work.Audit and evaluation – We routinely audit the effectiveness of the services we offer and for this reason retain anonymised information about the outcomes of therapy and any feedback you give us.Browsing our website
If you browse our website, we may analyse information about how you use the website, and the content and pages that you interact with, in order to improve the relevance and interest of the content on it. Our legal basis for this processing is legitimate interest.Every time someone visits our web site, a log file is generated on our computer. The log file records the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer URL (if provided) and the browser version. We collect this information to help us diagnose problems and administer our systems and to audit the geographical make-up of users and how they have arrived at our site; that is, from what other sites visitors have arrived (this information being obtained from the referrer URL). We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous throughout your visit even though an IP address is personal data.We would only attempt to use IP addresses to identify a user when we feel it is necessary to protect our services and other users on the site or are legally required to by law enforcement agencies.Website cookies – Our website uses a number of cookies to collect data. This data helps us to understand and improve our website traffic and can help you have a better user experience. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.You can decide which cookies to accept or disable when you access the site and via your internet browser. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling me to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.How we store and safeguard your information
We use several secure cloud-based services to store data: Carepatron, Stripe, Freeagent, NovoPsych, WPS, Microsoft Outlook, and Microsoft Teams. For the storage of the most sensitive data – summaries of sessions – we use a secure system that is fully GDPR-compliant (Carepatron). Our use of Stripe, Freeagent, Carepatron, NovoPsych, and WPS means that certain personal data is stored on servers located outside of the EU. We understand that these companies are GDPR compliant and have subscribed to EU Model Contract Clauses (MCCs, also known as Standard Contractual Clauses or SCCs) which are regulatory implementations designed to guarantee that EU citizens are adequately protected under EU data protection laws as their data passes into and out of the United States and lawful transfer mechanisms for personal data transferred outside of the EU, Switzerland or the UK (as applicable).Additionally, we may share your personal data with the parties set out below for the purposes set out above (see ‘What data we collect and why’).• Service providers, acting as processors who provide IT and system administration services.
• Professional advisers, acting as processors or joint controllers, including healthcare professionals, lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities, acting as processors or joint controllers, based who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.How long we will keep your data for
In line with the policies of the British Psychological Society we keep client health records for 7 years following the end of treatment. Following this time your data will be securely destroyed. Unless a longer retention period is required or permitted by law, we will only hold other data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the data be deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.Due to HMRC requirements, we will store any invoices or other financial data for 7 years.What are your privacy rights?
You have rights in respect of our processing your data which are:• to access your personal data and information about our processing of it
• to request a copy of your personal data
• to rectify incorrect personal data that we are processing
• to request that we erase your personal data if:
• we no longer need it
• we are processing data by consent and you withdraw that consent
• we no longer have a legitimate ground to process your personal data
• we are processing your data unlawfully
• to object to our processing if it is by legitimate interest
• to restrict to our processing if it was by legitimate interest
• to request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means
• If you want to exercise any of these rights or have any questions or concerns, please contact us at louise@drlouiselegg.com.Most matters can be resolved informally in the first instance.You also have the right to lodge a complaint about our processing to the UK’s Information Commissioners Office.For more information about your Data Subject Rights, please refer to the ICO website.Changes to the privacy policy and your duty to inform us of changesWe keep our privacy policy under regular review. This version was last updated in August 2024.It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Website Terms & Conditions
Who we are and how to contact us
• Drlouiselegg.com is a site operated by Valere Ltd. (“We”) a company registered in Scotland, No. SC602764, at 126 West Regent Street, G2 2RQ Glasgow.
• We are regulated by the Health and Care Professions Council.
• To contact us, please email louise@drlouiselegg.com.By using our site, you accept these terms
• By using our site, you confirm that you accept these terms of use and agree to comply with them.
• You must not use our site if you disagree with these terms.
• We recommend that you print a copy of these terms for future reference.Other terms may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
• Our Privacy Policy
• Our Business Terms which apply to the provision of our services to you.
• If you purchase goods or services from our site, our Terms and conditions of supply will apply to the sales.We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.We may suspend or withdraw our site
• Our site is made available free of charge.
• We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
• You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.You must keep your account details safe
• If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
• We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
• If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at louise@drlouiselegg.com.How you may use material on our site
• We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
• You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
• Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
• You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
• If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.Our responsibility for loss or damage suffered by you
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our Business Terms.
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
We are not responsible for viruses and you must not introduce them
• We do not guarantee that our site will be secure or free from bugs or viruses.
• You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
• You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.Rules about linking to our site
• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
• You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
• You must not establish a link to our site in any website that is not owned by you.
• Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
• We reserve the right to withdraw linking permission without notice.
• If you wish to link to or make any use of content on our site other than that set out above, please contact louise@louiselegg.com.Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by Scottish law. You and we both agree that the courts of Scotland will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of England or Wales, you may also bring proceedings in England or Wales.
Business Terms & Conditions
Please read the following important terms and conditions before you book an appointment on our website and check that they contain everything which you want and nothing that you are not willing to agree to.BACKGROUND:
These Terms and Conditions are the standard terms which apply to provision to a client and a patient of any Services (as “Services” is defined in Clause 1 below) by us, namely Valere Ltd., Registered in Scotland, No. SC602764. 126 West Regent Street, G2 2RQ Glasgow;1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Patient”
means the patient (which is either the Client or the child in the Client’s care) that is to be the subject of consultation and/or treatment by us;
“Business”
means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer”
means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who receives any of the Services for his/her personal use for the Patient that requires such Services and for purposes wholly or mainly outside the purposes of any Business;
“Price List”
means our standard price list for all of the Services which We offer which is available upon request via louise@drlouiselegg.com
“Regulations”
means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“Services”
means any psychologist services including supply of any other services, treatments, and other materials, and other items provided or used in the course of Our normal business;
“Us/We/Our”
means Dr Louise Legg whose place of business and contact address is the same address as above and reference to Us/We/Our shall include reference to any and all staff; and
“You/Your/Client”
means an individual who is a client of Valere Ltd.;
•Unless the context otherwise requires, each reference in these Terms and Conditions to:
• “These Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time; and
•A Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;
•The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;
•Words signifying the singular number shall include the plural and vice versa; and
•References to any gender shall include the other gender.2. Consultations and Appointments
•Consultations and treatments shall be by appointment only;
•If You know You are going to be late for an appointment, You should contact Us to tell Us. If You arrive later than 15 minutes after an appointment time, We will try to provide the Services You have booked but if We decide that We cannot, the appointment will be treated as cancelled without notice by You and, if We then decide to make a charge for that appointment cancelled without notice, sub-Clause 2.5 below will apply;
•You may cancel an appointment without charge if You give Us at least 24 hours prior notice of the cancellation and if You do so We will refund to You any sum (including, but not limited to any deposit) You paid in advance;
•If You do not give Us at least 24 hours prior notice of cancellation of an appointment, We will be entitled to charge You for any net financial loss that We suffer due to Your cancellation but not more than 100% of the full price of the appointment. We will be entitled to deduct that charge from any sum (including, but not limited to any deposit) You paid in advance, and We shall refund the balance to You;
•If, due to exceptional circumstances, including, but not limited to, sudden illness, You cancel an appointment without giving Us at least 24 hours prior notice, We will consider the circumstances and in our discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 2.3 and 2.5;
•We may cancel an appointment booked by You at any time before the time and date of that appointment in the following circumstances:
• The required personnel and/or required materials necessary for the provision of the Services are not available; or
• An event outside of Our reasonable control occurs.
If We cancel an appointment in such circumstances We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment;
•We will use all reasonable endeavours to start the Services at the appointment time which You have booked but the start may be delayed by overrun of a previous appointment or by other circumstances. If a delay to the start is at least 25 minutes or at any time before or after You arrive for an appointment We notify You that there will be a delay of at least that time, You may cancel the appointment and We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment; and
•Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 2.11, and they will be in addition to the rights given to You by the above provisions of this Clause 2. You may for any reason cancel an appointment for any Services during the 14 day period after We accept the booking for those Services but if the appointment is on a date which is before the end of that period and if You have expressly requested Us to provide Services at that appointment and We do so, You may not cancel that appointment and You must pay for it in accordance with Clause 3. If You request that Your appointment be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by this Sub-clause 2.11, and You have already made any payment(s) to Us for the appointment, We will refund the payment(s) to You within 14 days of receiving Your cancellation.3. Fees and Payment
•You must pay for all Services in accordance with Our Price List;
•All sums are due at the time of booking;
•Payment should generally be made immediately subject to other terms agreed between You and Us from time to time;
•You may pay Us for Services (and for any deposit or other advance payment on account of that payment) using any of the following methods:
• Credit or debit card; and
• Bank transfer
•In cases where treatment is being covered by a health insurance policy, it shall be Your responsibility to pay all sums due to Us and to reclaim such sums from the insurance provider.
•All prices of Services shown in the Price List are inclusive of VAT. All fees due shall be invoiced including VAT; and
•We may alter Our prices without prior notice but if the price of any Services increases between the time when You book an appointment and the date of the appointment, the price increase will not apply to Your appointment for those Services on that date.4. Treatment
•You confirm that, in connection with any appointment or receipt of any Services from Us or Your request for the same, You are and will be a “Consumer” as defined in Clause 1 above;
•We will provide all treatment in accordance with all relevant laws, rules and regulations;
•We will not undertake any procedure that is in conflict with any law in force, any voluntary or mandatory code of practice, or any similar rules, regulations or codes; and5. Patient Health Insurance
•We are not a party to any contract between You and an insurance provider.
•Please note that some insurance companies will not pay for any missed/cancelled appointments, and in such circumstances, you will be fully liable to pay the full costs to us for the missed treatment (in accordance with Clause 2 above). You should check your health insurance policy to ensure you know when they will and will not cover your costs.6. Limitation of Liability
•We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable;
•We provide or sell all Services only for Your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that We provide or sell are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;
•Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation; and
•Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
• the Consumer Rights Act 2015;
• the Regulations;
• the Consumer Protection Act 1987;
• any other consumer protection legislation; or
as that legislation is amended from time to time.
For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.7. How We Use Your/the Patient’s Personal Information (Data Protection)
We will only use Your personal information as set out in Our Privacy Policy on our website and in accordance with the Privacy Notice set out on the forms used to collect health data about you and/or the Patient.8. Confidentiality
•The information discussed in our consultations and appointments with you are of a confidential nature. We provide a safe place in which you can share your feelings and thoughts with us.
•We will ensure that any confidential information you and/or the Patient disclose to us shall not disclosed to any person except as permitted in Clause 8.3.
•We may disclose confidential information relating to you and/or the Patient: (i) to our employees or advisers who need to know such information for the purposes of carrying out our services to you; (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and (iii) if we believe that you are at risk of harming yourself or others, in which case we are entitled to report this to the relevant organisation.
•We shall not use your confidential information for any purpose other than to perform our obligations under these Terms and Conditions.
•We shall ensure that any person to whom we disclose your confidential information to in clause 8.3 comply with this Clause 8.9. Regulations
The Regulations require us to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your request to make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We accept Your request to make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.10. Information
As required by the Regulations:
• all of the information described in Clause 9; and
• any other information which We give to You about any Services or Us which You take into account when deciding to make a booking or when making any other decision about the Services;
will be part of the terms of Our contract with You as a Consumer.
11. Complaints and Standards
We always welcome feedback from our clients and, whilst We shall use all reasonable endeavours to provide a high standard of service, care and treatment to all Clients and Patients, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Services, please raise the matter with Dr Louise Legg who can be contacted by email at louise@drlouiselegg.com.12. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.13. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.14. Severance
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
15. Law and Jurisdiction
•These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of Scotland.
•As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 15.1 above takes away or reduces your rights as a consumer to rely on those provisions.
•Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.